At GardenXtra, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
Return Eligibility
You may return eligible items within 90 days of the delivery date.
To qualify for a return:
- We accept returns for both defective and non-defective products.
- We accept returns of new and gently used items.
- Items should be returned in good condition with all original accessories whenever possible.
How to Request a Return
Step 1: Contact Us
Email us at Contact@gardenxtra.com or call +1 209 475 7339.
If your item is damaged, defective, or incorrect, please include:
- Your order number
- A brief description of the issue
- Clear photos of the item
Step 2: Receive Return Instructions
Our support team will review your request and provide return instructions.
Please do not send your item back until your return has been approved.
Step 3: Return the Item
Once your return is approved, you may return the item using a trackable and insured shipping service.
A valid tracking number is required for all returned packages.
Return Methods
You may return your item:
- By Mail
- At a Carrier Drop-Off Location
Refund Process
After we receive and inspect your returned item (typically within 72 hours), your refund will be processed within 7 business days.
Refunds include:
- Full purchase price
- Original shipping charges (when applicable)
We never charge restocking fees.
Refunds are issued to the original payment method used for the purchase.
Wrong, Damaged, or Defective Items
If you receive an item that is damaged, defective, or incorrect:
- Contact us immediately.
- Include your order number and clear photos of the issue.
Depending on the situation, we will:
- Send a replacement at no additional cost, or
- Issue a full refund.
In some cases, you may not be required to return the damaged or defective item.
Need Help?
Our customer support team is happy to assist you.
📍 Address: 11217 N Cottontail Ln, Parker, CO 80138, USA
☎️ Phone: +1 (209) 475-7339
✉️ Email: Contact@gardenxtra.com